Terms & Conditions / Store Policy

Welcome to The Whisk and Wand online store. By accessing or using our website, you agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, you may not access or use our website. The following information is provided for general guidance on the use of our website and the purchase of our products. Please review these terms and conditions carefully.

 The Whisk & Wand Terms and Conditions (“Terms and Conditions”) govern the use of the website and the purchase of any goods from it. The website is owned and operated by Sisters Organics Pty Ltd trading as The Whisk & Wand (ABN 38 618 351 965).

Agreement Deemed by Use

Use of or access to this website deems that you agree to be bound by the Terms and Conditions of use. The Whisk & Wand reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you.

Use of Materials, Graphics and Text from this Website

Unless otherwise specified, the materials in this website are presented for the purposes of promoting The Whisk & Wand’s products and providing information about The Whisk & Wand to suppliers and the general public. No material from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Modification or use of the materials for any other purpose is a violation of The Whisk & Wand copyright and other proprietary rights. Use of any material in this website on any other website or networked computer environment is prohibited. All trademarks and trade names are proprietary to The Whisk & Wand. All other rights are reserved by The Whisk & Wand as the copyright owner.

Limitation of Liability

You waive and release The Whisk & Wand, its servants and agents to the fullest extent permitted by law from any and all claims arising out of or related to the use of material or information made available through this website. The Whisk & Wand, its servants or agents shall not, under any circumstances be liable for any injury, loss or damage arising out of or related to the use, or the inability to use, the materials in this website. This limitation of liability includes but is not limited to incidental, special or consequential damages.

Information Provided by You

If you purchase goods and services from this website or create a membership account with us, we may require you to provide your name, address, email address, credit card number or other details (“Customer Information”). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide The Whisk & Wand with current, complete and accurate Customer Information when asked to do so by the website or an employee or agent of The Whisk & Wand. For more information, please review The Whisk & Wand Privacy Policy.

Security

When you purchase products or access your membership information, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. The Whisk & Wand makes no warranty in respect of the strength or effectiveness of that encryption and The Whisk & Wand is not responsible for events arising from unauthorised access of the information you provide.

Orders, Claims and Returns

Orders will not be dispatched until payment in full has been received and The Whisk & Wand is satisfied with the integrity of the order. Without limiting the operation of any other Terms and Conditions herein, The Whisk & Wand is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us (“your offer”). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way. The Whisk & Wand may accept (in whole or part) or decline any order. Any claims or complaints must be made within 7 days of delivery date. No returns will be accepted if product(s) are returned after use. Products must be returned in identical condition and not be tampered with. Products that have been used or damaged within the return process will not be refunded and will be returned at customers expense. The Whisk & Wand retains the right to decline returns, refunds or exchanges.

Delivery and Freight Charges

Please refer to The Whisk & Wand Shipping page for further details.

Release and Indemnity

You agree to waive any and all claims that you now have or may have in the future against The Whisk & Wand which relate to or are incidental to any transaction. You agree to indemnify and hold The Whisk & Wand harmless from and against any and all claims, loss or expense that may be incurred by The Whisk & Wand which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold The Whisk & Wand harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.

Photographic usage

Any images used throughout the site are used by permission or owned and protected under copyright by The Whisk & Wand Pty Ltd. Use of these images, without the express permission in writing from The Whisk & Wand, is expressly prohibited.